Company: 3 DOTS TECHNOLOGIES Pvt. Ltd.

Position: Customer Service Representative (CSR)

Job Type: Full-Time

Shift: Night Shift (Monday–Friday)

Experience: Minimum 1 year preferred

English Proficiency: Excellent (Mandatory)

We are looking for an experienced, confident, and highly motivated Customer Service Representative (CSR) to join our team.

The ideal candidate must possess excellent spoken and written English communication skills, strong problem-solving abilities, and a professional approach to handling customer interactions.

This position primarily involves handling inbound customer calls, addressing inquiries, resolving concerns, and delivering an exceptional customer experience.

Important: This is an inbound customer support position, NOT an outbound calling or telesales role.

• Handle incoming customer calls professionally, courteously, and efficiently.
• Respond to customer inquiries and provide accurate information about products, services, and processes.
• Identify customer concerns, troubleshoot issues, and provide timely and effective resolutions.
• Manage customer complaints with patience, empathy, and professionalism.
• Maintain a positive customer experience, even during challenging conversations.
• Record customer interactions, complaints, and resolutions accurately in the CRM or designated system.
• Follow up on unresolved customer issues and ensure proper resolution.
• Escalate complex or sensitive cases to the appropriate department when necessary.
• Maintain high standards of customer satisfaction, call quality, and response efficiency.
• Meet established performance indicators, including customer satisfaction, call handling time, and first-call resolution.
• Coordinate with internal teams to ensure smooth customer support operations.
• Follow company policies, communication guidelines, and customer data confidentiality standards.

• Excellent English communication skills (both verbal and written) are strictly mandatory.
• Fluent, clear, confident, and professional English-speaking ability.
• Previous experience in customer service, preferably in an inbound call center or international customer support environment.
• Strong active listening, interpersonal, and problem-solving skills.
• Ability to handle difficult customers and challenging situations calmly.
• Good computer proficiency and the ability to navigate multiple applications simultaneously.
• Familiarity with CRM software, ticketing systems, or customer support platforms is an advantage.
• Ability to multitask, manage workloads, and maintain accuracy under pressure.
• Professional telephone etiquette and a customer-first attitude.
• Strong attention to detail and willingness to learn.

• Must be willing and available to work the night shift, Monday through Friday.
• Must be comfortable working during international business hours.
• Candidates unable to commit to the night shift should not apply.

We highly encourage applications from candidates who have:

• At least 1–2 years of hands-on customer service experience.
• Previous experience handling inbound calls for US-based or other international customers.
• Experience working in a BPO, call center, or international customer support environment.
• A proven ability to resolve customer issues independently while maintaining excellent service quality.

If you have excellent English communication skills, relevant customer service experience, and the flexibility to work night shifts, we’d love to hear from you.

Apply through LinkedIn with your updated CV.